This Code of Conduct outlines the safety and community expectations for the delivery service providers (DIP Deliverer, DIPpers or You) who use and/or provide delivery services on our DIP delivery mobile application (DIP App).
In this document, “we”, “us” or “our” means Deliver In Person Pty Ltd (ACN 637 730 468) of Unit 11, 800-812 Illawarra Road, Menai NSW 2234, Australia.
1 You must obey all signs, directions and instructions and ensure that you are familiar with and understand all relevant State road rules when using a vehicle to provide the services.
2 You must check your vehicle regularly and ensure that it is maintained so it is operational, safe and unlikely to break down in the provision of the delivery services.
3 You must keep records of all maintenance and services conducted on your vehicle.
4 You must not provide any part of the Services at a time when you have consumed alcohol or taken any drugs or medication that may affect your ability to drive safely.
5 If you are affected by injury, illness or fatigue, you must not accept any deliveries while you remain unfit for work.
6 If you are travelling with an animal in your vehicle while providing the services, the animal must be restrained in accordance with the laws applicable in your State or Territory to avoid any distraction or injury.
7 You are solely responsible for the safety and conduct of any passengers in your vehicle while you are providing the delivery services,
8 You must comply with applicable speed limits and only park in lawful places.
9 You must use appropriate protective clothing and equipment appropriate to your means of travel including seatbelts, helmets and/or protective and high visibility clothing.
10 If you encounter environmental or weather hazards during deliveries, you should assess the level of risk and consider strategies to avoid or minimise the risk of injury to you and those around you.
11 For large delivery items, the items must be secured according to applicable law and to ensure safety of the items and of other road users.
12 Any accidents, incidents or injuries must be reported to us through the DIP App and to the relevant work safety authority in the State or Territory in which the event occurred.
13 You must behave respectfully and professionally when interacting with our customers and staff. If we receive reports of disrespectful, rude, inappropriate, discriminatory, unprofessional, dangerous or threatening conduct, we may terminate our agreement with you in our absolute discretion.
15 Failure to comply with this code of conduct may result in termination of our agreement with you.
As part of our application process to become a DIPper, we require you to provide and retain information such as name, email, and phone number in addition to other information including your passport (in order to verify your identity and right to work in Australia) and a driving license (as required by the applicable law in the relevant state that you are providing the services) so we are sure you can legally drive to perform the delivery services.
The information you provide to us will be associated with your account registered with the DIP App.
If we request that you complete a background check through a third party service, any such information is held by the service provider. We will receive and hold a copy of the results of the background check.
We will not collect ‘sensitive information’ from you or any third party.
The DIP App may collect information your mobile device while it is installed. The information which may be collected includes the model, manufacturer, MAC Address and software version of your mobile device.
We may use this information for analytical purposes and to fix any bugs and other technical issues that arise while using the DIP App.
Our main reason for collecting and using your personal information is to perform our contract with you so that we can provide the services through the DIP App.
We may also use your personal information where it is in our legitimate business interest. However, in some cases, our interests may be overridden by your data protection interests or your fundamental legal rights and freedoms
We may have a legal obligation to collect personal information from you or we might need to process it or share it with others to protect your vital interests or those of another person (e.g., where your life or that of another person is in danger).
If we ask you to provide personal information to comply with a legal requirement or to perform our obligations under the contract with you, we will make this clear at the time and advise you whether the provision of your personal information is mandatory.
If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us through the DIP App.
While providing delivery services through the DIP App our customers will be able to see your first name (as provided on the DIP App) and your location while you are on delivery.
If our business enters into a joint venture with, purchases or is sold to or merged with another entity, your personal information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.
We may allow third party marketing and advertising companies, our affiliates and associates, to send direct marketing to you occasionally about services that may be of interest to you. They may contact you by telephone, SMS as well as by e-mail. You may opt-out of receiving this information through the unsubscribe function that will be made available to you with each marketing communication or at the time of initial registration as provided on the DIP App.
We may also disclose your information to police, government agencies and other third parties where we believe we are required to do so by applicable law or regulation (including a court order), or where we believe disclosure is necessary to exercise, establish or defend legal rights or to protect the vital interests of any person.
We take appropriate technical and organisational measures to protect your personal information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your personal information for a reasonable period or as long as the law requires.
Additionally, we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.
We will retain your personal information as long as we have legitimate business need to do so (for example, to enable us to meet our legal, tax or accounting obligations while you are using the DIP App).
We will destroy or permanently anonymise your personal information at the point that we no longer need to process it for our legitimate business needs or for any legal reason. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.
Your information will not be disclosed to overseas recipients.
We may, from time to time, store some personal information on servers owned or based outside Australia with our service providers. Where we need to do so, we will give you the required notice under law and identify those overseas servers. Our contractual arrangements with our service providers comply with the requirements of the privacy law in Australia. We will take reasonable steps to ensure that those service providers do not breach Australian privacy laws in relation to your personal information and that your personal information is stored securely, having regard to its nature and source.
You may provide us notice of your objection to us processing certain categories of your personal information. We will retain a record of your request so that we can continue to process your information in accordance with your instructions.
You may contact us at any time to:
To make a request, please contact us through the DIP App.
If you make any requests relating to your data protection rights, we will consider these in accordance with applicable data protection law.
You have the right to complain to the Office of the Australian Information Commissioner or any other data protection supervisory authority about our collection and use of your personal information.
In this agreement:
Application means the mobile application developed by us to request the collection and delivery of goods;
Claim includes a claim, notice, demand, action, proceeding, litigation, investigation, judgment, damage, Loss, cost, expense or liability however arising, whether present, unascertained, immediate, future or contingent, whether based in contract, tort or statute and whether involving a third party or a party to this agreement;
Confidential Information means information about that party or that party’s business or activities (regardless of the medium in which it is recorded) which is disclosed to or otherwise comes to the knowledge of the other party in connection with this agreement, and which is designated by the first party to be confidential or which a reasonable person would, having regard to the nature of the information, consider to be confidential to the first party;
Delivery Block means the particular confirmed block of time for the provision of Services, starting when you collect the Deliverables and ending at the time the last Deliverable is delivered or, if undeliverable, is returned to us;
Delivery Contract means the contract which arises between you and us when in accordance with clause 2.6;
Delivery Request means a request made by us to you for the collection and delivery of goods in accordance with clause 2.5;
Deliverables means the goods required to be delivered by you as specified in the Delivery Contract;
GST means goods and services tax or similar value added tax levied or imposed in Australia under the GST Law or otherwise on a supply;
GST Act means A New Tax System (Goods and Services Tax) Act 1999 (Cth);
GST Law has the same meaning as in the GST Act;
Liability means any liability or obligation (whether actual, contingent or prospective) including any Loss, irrespective of when the acts, events or things giving rise to the liability or obligation occurred;
Loss includes any loss, damage, cost, charge liability or expense (including legal costs and expenses);
Personal Information has the meaning given to that term in the Privacy Act 1988 (Cth);
Related Entity has the meaning given in the Corporations Act 2001 (Cth);
Services means the collection and delivery of Deliverables in accordance with the terms and conditions of this agreement;
Service Failure means any failure to provide or complete all or part of any contract to provide Services, including failure to provide the Services within the Delivery Block;
Service Fees mean the fees for the Services in the amounts indicated in the Application at the time of acceptance, or as otherwise agreed between you and us from time to time;
Term means the term of this agreement as described in clause 2.2;
You means the independent contractor engaged to provide the Services; and
We, us or DIP means Deliver In Person Pty Ltd (ACN 637 730 468) of Unit 11, 800-812 Illawarra Road, Menai NSW 2234, Australia.
In this agreement, unless the context otherwise requires:
2.1 This agreement governs any contract for the Services arising between you and us during the Term.
2.2 This agreement commences on the date you accept the agreement via the Application and will continue to be in effect until terminated in accordance with clause 10.
2.3 By accepting this agreement and using the Application, you have shown your interest in providing Services from time to time and agree that this agreement continues to apply to the provision of any of the Services from time to time.
2.4 By ticking a box to indicate your acceptance of this agreement on the Application, you agree that this agreement and the scope of work provided to you for each Delivery Request will govern each contract for services that arises between us and you. You acknowledge and agree that you have had the opportunity to read, understand, and properly consider your obligations and the consequences arising under this agreement.
2.5 While you are signed into the Application, we may make available a Delivery Request to you which you may accept. You are not obliged to accept any Delivery Request.
2.6 Upon your acceptance of the Delivery Request, a Delivery Contract is formed and will become binding on us and you.
2.7 A Delivery Contract will consist of:
2.8 To the extent that there is an inconsistency between the terms of this agreement and the Delivery Request, the Delivery Request will prevail.
3.1 You agree to provide the Services in a safe and competent manner in accordance with the level of professional care that would be observed by a prudent person rendering similar services and in accordance with this agreement.
3.2 You are not contractually required to provide any particular volume of Services and we are not contractually required to provide you with any particular volume of business.
3.3 If you accept a Delivery Request, you must deliver the Deliverables provided by us during the relevant Delivery Block.
3.4 Subject to compliance with this agreement, you have the absolute discretion to control the manner in which the Services are provided.
3.5 You are responsible for the rectification of any errors and omissions in the provision of the Services.
3.6 In the event there is a Service Failure, you will not be entitled to payment, or part-payment, for any part of the Services affected by the Service Failure (at the absolute discretion of DIP).
4.1 You warrant and represent that you operate independently to us and you are prepared to provide the delivery services on an independent basis.
4.2 Nothing in this agreement and no verbal or written communication between the parties, creates a partnership, joint venture, agency, franchise, or employment relationship between us and you.
4.3 You have no authority to bind us, and you will not make any representation identifying yourself as our employee or make any representations to any person or entity that you have any authority to bind us as an employee, partner, or otherwise.
4.4 As an independent contractor that performs Services only during Delivery Blocks, this agreement applies to each Delivery Block but there will be no relationship between the parties after the end of one Delivery Block and before the start of any subsequent Delivery Block.
4.5 You retain the right to provide services to or to undertake work for others and to hold yourself out to the general public as an independent business. This agreement does not restrict you from providing services or working for other businesses, customers or consumers at any time, even if that business directly competes with us, except during any Delivery Block.
4.6 You acknowledge and agree that you are not entitled to receive from us, any wages, loadings, superannuation contributions, paid annual holidays, paid public holidays, long service leave, paid personal leave, PAYG payment summaries, workers compensation cover, or any other statutory or common law employment benefits.
5.1 You must:
5.2 If you use your own motor vehicle, bicycle or other means of personal transport to provide the Services, you must
5.3 You must provide and maintain:
5.4 You must provide us with all documents which we reasonably require, including certificates of currency, licences, permits and consents at our request. You must provide updated documents should any provided documents expire, or if they are revoked or cancelled for any reason. You expressly consent to us to verifying your documents through any means we consider reasonable.
5.5 If your visa or immigration status changes, you must notify us immediately and provide full details and information in respect of your changed circumstances.
5.6 You must provide complete and accurate responses to all questions related to the background screening, including questions on prior convictions. You may be required to submit to checks for records of criminal charges and convictions relating to you from time to time. You agree by entering into this agreement that you provide your consent for the results of any such checks to be provided to us (and if required, will provide such additional consents that we require) and, to the extent that any such checks are facilitated by us, you agree to provide us with any information and consents we may require for such purposes.
5.7 You must not create any lien on our property or assets, including any Deliverables, and waive all rights to any lien.
5.8 You must, at all times when providing the Services, comply with the DIP policies (including the DIP code of conduct), as those policies are updated and notified to you from time to time.
6.1 You will be responsible for your compliance with all applicable work, health and safety legislation, as well as road and traffic laws including but not limited to your obligation to notify the relevant work health and safety regulator of any incidents.
6.2 If you use a motorbike or scooter in the performance of the Services, you must wear an Australian Standards compliant motorcycle/scooter helmet and any other safety equipment required by law.
6.3 You must immediately inform us if you are involved in any accident while providing the Services, if you are arrested or if you are issued with a fine in respect of an offence while providing Services, or if you are suspended or disqualified from driving.
6.4 You must not provide any part of the Services at a time when you have consumed alcohol or taken any drugs or other substances that could affect your capacity to drive safely.
6.5 You must behave respectfully and professionally when interacting with our customers, suppliers and other delivery deliverers (including but not limited to other DIP deliverers) while providing the Services.
6.6 You must co-operate with us in the event that there is an investigation of any incident or accident.
6.7 You must comply with our safety policies and codes of conduct which can be found here [insert link] or as notified to you through the Application from time to time.
7.1 The Service Fees, unless otherwise expressly provided in this agreement or expressly provided in a Delivery Contract, will be your only fee for performing the Services.
7.2 We will pay Service Fees to you into your nominated Australian bank account no later than 48 hours after completion of the Services as verified by QR code acknowledgement by our customer receiving the delivery.
7.3 You are responsible for any expenses you may incur (such as costs of fuel, taxes, registration fees, insurance, permits of all types, and any other assessment, fine, or fee imposed or assessed against your vehicle or you by any applicable governmental authority or otherwise related to your equipment and its use).
7.4 You may choose whether to drive on a tolled road, and incur toll expenses, and you must pay and are solely responsible for any tolls charged on roads used in the performance of the Services, unless otherwise agreed between you and us.
7.5 We will generate a recipient created tax invoice (RCTI) on your behalf detailing the fees you will receive for providing the Services. You must pay the applicable GST to the Australian Tax Office immediately upon receipt of the RCTI. Our fees will be deducted prior to depositing the Service Fees into your account.
7.6 You understand and acknowledge that:
8.1 From time to time, DIP may have in place partner support insurance to cover eligible deliverers and service providers during their provision of the Services (subject at all times to the terms of such insurance policies).
8.2 Where you are not covered by DIP’s partner support insurances, you:
9.1 To the maximum extent permitted by law, our liability to you arising under or in connection with this agreement or the Services whether in contract, tort (negligence) or otherwise is limited to the Service Fees paid or payable to you for all Services under this agreement in the 6 month period prior to the Claim arising.
9.2 Neither party will be liable for:
9.3 Despite any other term in this agreement, nothing in this agreement excludes, restricts or modifies any right or remedy you have in statute or otherwise to the extent that right or remedy cannot be excluded, restricted or modified under law.
10.1 You agree that you will defend, indemnify and hold us harmless (including our officers, directors, members, employees) and any of our Related Entities from and against all Claims, costs, damages, Losses, liabilities and expenses (including legal fees and costs) arising out of or in connection with:
except to the extent that liability or loss directly arises out of our negligent acts or omissions.
10.2 Each indemnity is a continuing obligation separate and independent from other obligations and survives termination of this agreement.
10.3 You will be solely responsible for any and all liability which results or is alleged as a result of the operation of your motor vehicle and your provision of the Services including, but not limited to personal injuries, death and property damages (whether caused by your negligence or otherwise).
10.4 You agree to indemnify us for any and all liabilities, obligations, Claims, penalties or costs that we suffer or incur in relation to taxation, superannuation or employment matters related to you.
11.1 Either party may terminate this agreement and end the relationship between you and us by giving the other party a notice of termination, in which case this Agreement will terminate one month after notice has been provided.
11.2 If you terminate this agreement you will not be eligible to use the Application or enter into a new agreement with us for 12 months following the date of the termination notice.
11.3 Without prejudice to any other right or remedy we may have against you, we may deactivate your account connected to the Application and/or terminate this agreement with immediate effect with no liability to make any further payment to you if:
11.4 You must not perform Services while your account is deactivated including Delivery Blocks that you have accepted but did not perform prior to the deactivation, and those Delivery Blocks will be forfeited.
11.5 If either you or we terminate this agreement, you must uninstall the Application from your mobile device.
11.6 You agree that you will assist us in the investigation of any customer complaints that may be made about you or in relation to any incident in which you may be able to assist.
11.7 Termination of this agreement will not release you from liability in respect of any breach, non-performance of any obligation or any Service Failure by you prior to the date of termination.
12.1 The laws of the State or Territory in which you provide the Services govern this agreement and any dispute of any sort that might arise between the parties. Any dispute relating in any way to this agreement will only be adjudicated in the courts of that State or Territory. Each party consents to exclusive jurisdiction and venue in these courts.
12.2 Notwithstanding clause 11.1, either party may seek injunctive relief in any state, federal, or national court of competent jurisdiction for any actual or alleged infringement of such party’s, its affiliates’ or any third party’s intellectual property or other proprietary rights.
12.3 The United Nations Convention of Contracts for the International Sale of Goods, and any local laws implementing the Convention of Contracts for the International Sale of Goods, do not apply to this agreement.
12.4 To the maximum extent permitted by law, you hereby waive any rights that you may have to bring disputes for resolution before any other court, tribunal or forum.
12.5 You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.
13.1 Capitalised expressions which are not defined in this agreement but which have a defined meaning in the GST Act have the same meaning in this clause 12.
13.2 Unless expressly provided otherwise, any sum payable or amount used in the calculation of a sum payable under this agreement has been determined without regard to GST and must be increased on account of any GST payable under this clause.
13.3 If any GST is payable on any taxable supply made under this agreement to the recipient by the supplier, the recipient must pay the GST to the supplier on the earlier of the time of making payment of any monetary consideration on which the GST is calculated and the issue of an invoice relating to the taxable supply.
13.4 The supplier must provide as a precondition for payment by the recipient of the GST, a tax invoice or a document that the Commissioner will treat as a tax invoice.
13.5 The amount recoverable on account of GST under this clause by the supplier will include any fines, penalties, interest and other charges incurred as a consequence of late payment or other default by the recipient under this clause.
13.6 If a party provides a payment for or any satisfaction of a Claim or a right to Claim under or in connection with this agreement that gives rise to a liability for GST, the provider must pay, and indemnify the claimant on demand against, the amount of that GST.
13.7 Each party will be responsible, as required under applicable law, for identifying and paying all taxes and other governmental fees and charges (and any penalties, interest, and other additions) that are imposed on that party upon or with respect to the transactions and payments under this agreement.
14.1 Each party must:
14.2 Clause 13.1 will not apply to that part of a disclosing party’s Confidential Information which the receiving party is able to demonstrate by documentary evidence:
14.3 The non-disclosure obligations pursuant to this agreement will not apply to Confidential Information that a receiving party is required to disclose pursuant to any judicial action, order of the court or other governmental agency; provided, however, that the receiving party must make all reasonable efforts to notify the disclosing party prior to the disclosure of Confidential Information (applicable law permitting) and allow the disclosing party the opportunity to contest and avoid such disclosure, and the receiving party may disclose only that portion of such Confidential Information that it is legally required to disclose.
14.4 Upon termination or expiration of this agreement or at the disclosing party’s earlier written request, the receiving party must return, and must cause its Agents to return, all documentary, electronic or other tangible forms of Confidential Information provided by the disclosing party including, without limitation, any and all copies thereof, or, at the disclosing party’s request, destroy all or such parts of the disclosing party’s Confidential Information as the disclosing party directs.
15.1 You must not, under any circumstances, access or use any Personal Information for any purpose other than the sole purpose of providing the Services.
15.2 You must at all times:
15.3 You must securely destroy any and all Personal Information immediately after completing any Service the Personal Information relates to.
15.4 You must immediately notify us if you become aware of any actual or possible breach of this clause 14.
15.5 You indemnify us for any loss, damage, dispute or third-party claim incurred by us as a result of your breach of this clause 14.
15.6 You are responsible for maintaining the integrity of information relating to your access and use of the Application, including any password, login or key information. You represent and warrant at all times that you will not share any such information with any third party.
16.1 We may send you notices under this agreement via phone, text message, email, or notifications sent via the Application.
16.2 It is your responsibility to keep your email address and phone number current by updating the information you have provided to us.
16.3 If you want to provide notice under this agreement, including a notice of termination, you must do so by sending a communication to us through the Application.
16.4 By providing us with your mobile number, and agreeing to this agreement, you are providing us with written consent to receive notifications and text messages from us in connection with this agreement.
17.1 We may assign our rights and obligations under this agreement. You must not assign or deal with your rights under this agreement without our prior written consent.
17.2 If a provision of this agreement is illegal or unenforceable in any relevant jurisdiction, it may be severed for the purposes of that jurisdiction without affecting the enforceability of the other provisions of this agreement.
17.3 Each party must promptly do whatever any other party reasonably requires of it to give effect to this agreement and to perform its obligations under it.
17.4 Except as expressly stated otherwise in this agreement, a party may conditionally or unconditionally give or withhold consent to be given under this agreement and is not obliged to give reasons for doing so.
17.5 Except as expressly stated otherwise in this agreement, the rights of a party under this agreement are cumulative and are in addition to any other rights of that party.
17.6 A single or partial exercise or waiver by a party of a right relating to this agreement does not prevent any other exercise of that right or the exercise of any other right. A party is not liable for any loss, cost or expense of any other party caused or contributed to by the waiver, exercise, attempted exercise, failure to exercise or delay in the exercise of a right.
17.7 The rights and obligations of the parties do not merge on termination or expiration of this agreement.
17.8 This agreement may only be varied or replaced by an agreement executed by the parties.
17.9 This agreement may consist of a number of counterparts and, if so, the counterparts taken together constitute one agreement.
17.10 This agreement contains the entire understanding between the parties as to the subject matter of this agreement. All previous negotiations, understandings, representations, warranties, memoranda or commitments concerning the subject matter of this agreement are merged in and superseded by this agreement and are of no effect. No party is liable to any other party in respect of those matters.
This agreement will be accessible to you at any time via the Application.