Requirements for
delivering alcohol

When delivering alcohol, please make sure that:

• Alcohol is not delivered to a minor
• Alcohol is not delivered to an intoxicated person
• Signs that a person is intoxicated:
  – The person’s speech, balance, coordination or behaviour is noticeably affected, and
  – It is reasonable in the circumstances to believe that the affected speech, balance, co-ordination or behaviour is the result of the consumption of liquor

Remember: Never leave alcohol unattended – no Authority To Leave (ATL)

Acceptable proof of age ID

• Includes photograph of the person
• Includes a name and date of birth
• Not be expired
• Be issued by an applicable government authority

Acceptable forms of ID in NSW:

• Australian Driver’s Licence or NSW Digital Driver Licence
• Foreign Drivers Licence
• Australian or foreign passport
• Photo Card issued in Australia or NSW Digital photo card
• Proof of Age/Evidence of Age Card issued in Australia
• Keypass (over 18) identity card issued by Australia Post
• Digital Keypass issued by Australia Post

Checking ID:

• Ask the recipient to hold their ID at a visible angle
• Ensure their name matches and their photo on the ID matches the recipient in front of you
• Make sure the ID is valid (not expired)
• If in doubt, you can request a second form of ID
• If they are showing you their licence on their phone, ask them to refresh so you know it is current
• Be wary of fake ID – ensure it hasn’t been altered or tampered with (wrinkles, bumps and air bubbles could mean it is fake)
• Do not take a photo of the recipients ID

If the recipient is a minor or you have trouble verifying their identity you must refuse delivery

Signs of intoxication based on:

 Appearance:

• Breath smells of alcohol
• Person smells of alcohol
• Red eyes

 Speech:

• Slurring of words
• Rambling or unintelligible conversation
• Incoherent or muddled speech
• Not understanding normal conversation
• Difficulty paying attention

Balance:

• Unsteady on feet
• Swaying uncontrollably
• Staggering
• Difficulty walking straight
• Cannot stand, or falling down
• Stumbling
• Bumping into or knocking over furniture or people

Coordination

• Lack of coordination
• Spilling drink
• Dropping drinks
• Fumbling change
• Difficulty opening or closing doors

Behaviour

• Rude
• Aggressive
• Argumentative
• Offensive
• Physically violent
• Loud/boisterous
• Confused
• Disorderly
• Using offensive language
• Overly friendly
• Loss of inhibition
• Vomiting
• Drowsiness
• Inappropriate sexual advances

If you believe that the individual receiving the alcohol is intoxicated, you must refuse to supply them with the delivery

Refusing supply or refusing to deliver: Please do so in a polite and respectful manner

• Be friendly and polite
• Speak clearly, use short and simple sentences
• Be sure of your reason for refusing service
• Clearly tell the customer why they are being refused service
• Offer alternatives e.g. “I’d be happy to supply you next time if you Provide ID”
• Explain to the recipient that you have a legal obligation and it is not your choice.
• If challenged, repeat calmly and firmly that you are not permitted to supply or deliver alcohol to a minor or intoxicated individual due to the law

Do Not:

• Embarrass the recipient
• Talk down to the recipient
• Use bad/offensive language or derogatory names
• Take the situation personally and become emotionally involved
• Raise your voice
• Argue with the recipient
• Put yourself at risk or in harm’s way

De-escalating situations when refusing supply or delivery

Recording the refusal in a non-delivery register

–   Please fill out the Refusal of Alcohol Delivery Form and clearly state the reason for being unable to deliver this package

–   Arrange for 2nd attempt delivery and if that attempt fails, we will need to return to the provider or speak with them to arrange next steps