Courier Alcohol Agreement | Deliver In Person
Same day delivery Brisbane Same day delivery Brisbane

Requirements for
delivering alcohol

When delivering alcohol, please make sure that:

  • Alcohol is not delivered to a minor
  • Alcohol is not delivered to an intoxicated person
  • Signs that a person is intoxicated:
    The person’s speech, balance, coordination or behaviour is noticeably affected, and
    It is reasonable in the circumstances to believe that the affected speech, balance, co-ordination or behaviour is the result of the consumption of liquor

Remember: Never leave alcohol unattended – no Authority To Leave (ATL)


Acceptable proof of age ID

  • Includes photograph of the person
  • Includes a name and date of birth
  • Not be expired
  • Be issued by an applicable government authority


Acceptable forms of ID in NSW:

  • Australian Driver’s Licence or NSW Digital Driver Licence
  • Foreign Drivers Licence
  • Australian or foreign passport
  • Photo Card issued in Australia or NSW Digital photo card
  • Proof of Age/Evidence of Age Card issued in Australia
  • Keypass (over 18) identity card issued by Australia Post
  • Digital Keypass issued by Australia Post


Checking ID:

  • Ask the recipient to hold their ID at a visible angle
  • Ensure their name matches and their photo on the ID matches the recipient in front of you
  • Make sure the ID is valid (not expired)
  • If in doubt, you can request a second form of ID
  • If they are showing you their licence on their phone, ask them to refresh so you know it is current
  • Be wary of fake ID – ensure it hasn’t been altered or tampered with (wrinkles, bumps and air bubbles could mean it is fake)
  • Do not take a photo of the recipients ID


If the recipient is a minor or you have trouble verifying their identity you must refuse delivery


Signs of intoxication based on:


  • Breath smells of alcohol
  • Person smells of alcohol
  • Red eyes


  • Slurring of words
  • Rambling or unintelligible conversation
  • Incoherent or muddled speech
  • Not understanding normal conversation
  • Difficulty paying attention


  • Unsteady on feet
  • Swaying uncontrollably
  • Staggering
  • Difficulty walking straight
  • Cannot stand, or falling down
  • Stumbling
  • Bumping into or knocking over furniture or people


  • Lack of coordination
  • Spilling drink
  • Dropping drinks
  • Fumbling change
  • Difficulty opening or closing doors


  • Rude
  • Aggressive
  • Argumentative
  • Offensive
  • Physically violent
  • Loud/boisterous
  • Confused
  • Disorderly
  • Using offensive language
  • Overly friendly
  • Loss of inhibition
  • Vomiting
  • Drowsiness
  • Inappropriate sexual advances

If you believe that the individual receiving the alcohol is intoxicated, you must refuse to supply them with the delivery


Refusing supply or refusing to deliver: Please do so in a polite and respectful manner

  • Be friendly and polite
  • Speak clearly, use short and simple sentences
  • Be sure of your reason for refusing service
  • Clearly tell the customer why they are being refused service
  • Offer alternatives e.g. “I’d be happy to supply you next time if you Provide ID”
  • Explain to the recipient that you have a legal obligation and it is not your choice.
  • If challenged, repeat calmly and firmly that you are not permitted to supply or deliver alcohol to a minor or intoxicated individual due to the law

Do Not:

  • Embarrass the recipient
  • Talk down to the recipient
  • Use bad/offensive language or derogatory names
  • Take the situation personally and become emotionally involved
  • Raise your voice
  • Argue with the recipient
  • Put yourself at risk or in harm’s way


De-escalating situations when refusing supply or delivery

Situation Approach Expressions to Consider
Customer upset and being refused deliver 
  • Acknowledge the customer and their concerns
  • “I understand you’re upset at the moment”
  • “I understand you were expecting this delivery for your occasion
Customer demanding delivery
  • Defuse the situation by blaming refusal on the law
  • Do not talk down to the recipient, or talk abruptly
  • “I’m sorry, it is against the law for me to deliver alcohol to someone – who is a minor/who I believe is intoxicated”
Customer raises their voice and is becoming unreasonable
  • Stay calm and respectful
  • Keep your voice low and calm
  • Tone of voice is critical when refusing service
  • Maintain eye contact and keep facial expressions neutral 
  • Maintain at least one arm’s length between you and the recipient
  • “Sorry, that is not my decision, that’s the law”
  • “Sorry, that’s the law, I might lose my job or be fined if I do not comply”
If a solution isn’t reached
  • Advise the recipient to contact customer service who can assist the concern
  • “Please contact our customer service, they will be happy to assist you with your concern/reschedule your delivery for another day”
If you FEEL UNSAFE at any time
  • Remove yourself from the situation. If required contact the police for assistance when it is safe to do so

Your safety is paramount 


Recording the refusal in a non-delivery register

  Please fill out the Refusal of Alcohol Delivery Form and clearly state the reason for being unable to deliver this package

  Arrange for 2nd attempt delivery and if that attempt fails, we will need to return to the provider or speak with them to arrange next steps