Name + Title: Wes, GM of Operations
Can’t stop buying: Generally speaking, anything related to exercise, sport, food or coffee, though right now I can’t stop buying supplies to renovate our home and garden… I’m now on a first name basis at my local Bunnings 🙂
Biggest delivery headache: Can I have two? The ‘black hole’ of tracking (poor transparency), and missing a delivery.
Favourite Deliver In Person feature: Apart from our delivery certainty, my favourite feature would be the simplicity/speed of parcel booking; customers can get a parcel booked and out the door in a matter of minutes.
Why did you join Deliver In Person?
Easy. 3 main reasons:
I am a big fan of ‘supply chain’. Having worked across many facets (from raw goods and production, to warehousing, fulfilment and delivery), I find last-mile delivery the most challenging and rewarding area.
I have been lucky enough to have forged a thorough understanding of transport operations and related pain-points, coupled with established relationships across the industry.
Prior to joining Deliver In Person, I spent 3 years as GM with a small start-up managing missed deliveries for large multi-national carriers, and 5 years in management roles with Toll Global Express; implementing operational models whilst leading retail and last-mile fleet solutions.
What you do outside of work?
On a lazy weekend, you’ll find me cooking up a slow-smoked feast, playing sports with the kids, and enjoying a sunset around the fire-pit. We’re often out somewhere on an adventure, with the kids and our 3 year old Labradoodle (his name is Darren), exploring something in the sun. Throw in some bike riding, camping, fishing, or garden maintenance … and I’m good!