Deliver In Person Gets the Gold: 2024 Asia-Pacific Stevie Awards
Deliver In Person Gets the Gold: 2024 Asia-Pacific Stevie Awards

Deliver In Person Gets the Gold: 2024 Asia-Pacific Stevie Awards


The Asia-Pacific Stevie Awards recognise leading companies across 25 markets, including Australia, Cambodia, mainland China, Hong Kong SAR, Estonia, India, Indonesia, Japan, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, the United Kingdom, the United States, and Vietnam.

This year, judges considered over 1,000 nominations that highlight the innovative achievements of organisations in the Asia-Pacific region.

Charmaine Tham, Deliver In Person COO, says, “We’re absolutely thrilled to take home the gold award for ‘Most Innovative Startup of the Year’ in the Business Service Industries category. This award is a testament to the hard work and dedication of the entire Deliver In Person team. From our cutting-edge technology to our highly-trained, professional drivers, we work together, tenaciously, to create truly remarkable post-purchase customer experiences—and become a valued extension of our clients’ brands.”

Deliver In Person is a technology-enabled personalised delivery solution provider for online retailers. The company places a strong emphasis on enhancing its clients’ brand reputations by delivering exceptional, reliable experiences—right to each recipient’s doorstep.

Deliver In Person enhances the post-purchase experience by combining cutting-edge technology and human-centric strategy. The company says its proprietary AI-driven algorithms “bring effective route optimisation and travel time reductions” while also leveraging dynamic workflows to enable real-time updates of delivery timing and location, signature requirements, returns requirements, and more. This customer-focused approach aims to constantly meet recipients’ needs as they change and leave a lasting impression of the end-to-end shopping experience.

Tham adds, “In 2024, experience is everything. Many retailers are dealing with the legacy systems of traditional delivery services that can be extremely rigid and severely limit their ability to adapt and respond to modern ecommerce needs.

“Customer expectations have evolved, and the shipping & fulfilment industry must evolve with them. We’re proud to deliver beyond expectations with greater visibility, flexibility, and truly memorable last-mile experiences.”

Metrics indicate that Deliver In Person is living up to its claims of making delivery all about the experience. As of April 2024, the company boasted metrics such as a Delivered in full on time (DIFOT) of 99.8%, a net promoter score (NPS) of +92, and saw 95% of recipients leaving a 5/5 star rating.


See the full list of Stevie Awards winners here: